Privacy Policy

What we collect

• Account details: username, email, US phone number, and a salted hash of your password (never the password itself).
• Transaction records: deposits, payouts, platform loads and redemptions, promotions.
• Payout details you enter: your $Cashtag or Chime phone/email and account name.
• Security data: IP address, approximate country, a random device identifier, and sign-in history.
• Support messages and images you send in live chat.

What we don't collect

Card numbers and bank credentials are entered only on our payment partner's page and never reach LuckyUSA.

How we use it

• To run your account and process payments and payouts.
• To prevent fraud, enforce eligibility and keep accounts secure.
• To send account messages (verification codes, receipts, security alerts).

Who we share it with

Only service providers that help us operate: our payment processor, SMS and email delivery, captcha and hosting providers, and partner game platforms for accounts you create there. We do not sell personal information.

Security

Data is encrypted in transit, sensitive fields are encrypted at rest, and access is limited and logged.

Retention

We keep records for as long as your account is open and afterwards as required for legal, tax and anti-fraud purposes.

Your choices

You can update your profile in the app, and request a copy or deletion of your data by emailing support@luckyusa.to.